Control vs. Responsibility: How to choose the best software for your business

Whether you’re the CEO of a Fortune 500 company or the sole-proprietor of a local boutique, you need to be aware of the different types of web-based business software before you’re able to intelligently pick the best option for your organization.

I consult a wide variety of business executives, and many of them don’t know the first thing about web-based business software. Some are eager to learn while others have the “I’m-too-important-to-worry-about-tech” attitude. Sure, that was fine a decade ago (or maybe even a few years ago), but as the mobile and social web transform our business landscape, a CEO with some geek kung fu is a valuable asset to a forward-looking corporation.

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Website advice for small business owners: Make sure you have control

During the past few months, I’ve consulted several small companies who have left or are trying to leave their current web design company. I call them dot-refugees, and I’m always interested in finding out why they parted ways with their previous agency. They’ll talk, and I’ll listen. Sometimes it becomes apparent that the disgruntled business owner is at fault, and even the best web design company will fall short of their expectations.

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